PLEASE NOTE: Our customer service team work hard, Monday-Friday from 9:00AM-5:30PM (GMT). We will always respond as quickly as possible, but we appreciate your patience at this time.

FAQ's

CAN I CANCEL MY ORDER?

Unfortunately, we cannot cancel any orders once they have been placed, as Odd Muse Middle East operates from a warehouse in the UAE. Please check your orders carefully before purchasing.

CAN I EXCHANGE MY ORDER?

Yes, Of course. Please find all exchange information here.

WHAT IS YOUR RETURNS POLICY?

Our returns forms are available on site, please find all returns information here.

DO I HAVE TO PAY FOR POSTAGE IF I RETURN AN ITEM?

Yes, you have to cover postage for a return. Odd Muse will cover posatge if the item is faulty, however, this is subject to our returns policy that you can find here.

WHAT DO I DO IF AN ITEM ARRIVES FAULTY OR INCORRECT?

Please email our customer services team at orders@oddmuse.co.uk with your order number as well as any detail, images or exchange preferences.

I ORDERED ON ODD MUSE LONDON, CAN I RETURN ON HERE?

Please note, Odd Muse London and Odd Muse Dubai are two seperate fullfilment sites. Therefore you have to return your item to the same store you purchased with. We apoloigse for any inconvenience.