If your item is not suitable, you are able to return within 14 days of receiving your order.
Returns will not be accepted if the item is worn, or showing signs of wear. All orders are intact with a do not remove tag, that makes the item ineligible for a return if removed. Branded tags must also be intact. If you are returning a faulty item, we please ask that you notify us by email before returning so we can resolve the issue together.
Please contact orders@oddmuse.me should you need anymore assistance.
Exchanges are accepted in the UAE and up to 14 days for full-priced items but like returns, they are not free.
We only accept exchanges in the UAE and exchanges in Dubai are free of charge.
Please contact orders@oddmuse.me for further information or for surrounding areas.
You may initiate a return by requesting it through your account login. The return shipping cost will be subtracted from your refund total.
Please note, return requests will not be processed on a Sunday.
The return fee for the UAE is 20 AED
GCC Express:
Up to 1kg: 65 AED
1.5kg-2kg: 78 AED
2.5kg-3.5kg: 88 AED to 98 AED
4kg-5kg: 108 AED to 118 AED